FAQs
How much do your services cost?
Every business has different goals, so we create custom packages based on the services you need. After our discovery call, we’ll provide a personalized proposal with transparent pricing.
Do I have to sign a long-term contract?
Not necessarily. While many clients choose ongoing monthly management for the best results, we also offer one-time services like strategy sessions, audits, and content creation.
What types of businesses do you work with?
We work with businesses of all sizes, from startups to established brands. Whether you’re in hospitality, beauty, wellness, retail, professional services, or another industry, our strategies are tailored to your business and audience.
Do you only work with businesses in San Diego?
No! While we’re based in San Diego, we work with clients throughout the United States and can collaborate remotely through virtual meetings and online communication.
How often will we communicate?
Communication depends on your service package, but you’ll always know what’s happening. We provide regular updates, are available to answer questions, and schedule check-ins to review progress and discuss next steps.
Will you create all of my content?
Yes! Depending on your package, we can handle everything from planning and photography to video production, copywriting, graphics, scheduling, and publishing.
Can you work with my existing brand?
Absolutely. Whether you already have established branding or need help refining it, we’ll create marketing that feels consistent with your business while helping you stand out.
How long does it take to see results?
Marketing is a long-term investment. While some improvements can happen quickly, building a strong online presence typically takes several months of consistent strategy and execution. We focus on sustainable growth rather than short-term spikes.
Do you offer photography and video services?
Yes. We create professional photo and video content specifically designed for websites, social media, email campaigns, and other marketing materials.
What social media platforms do you manage?
We primarily work with Instagram, Facebook, LinkedIn, and TikTok, depending on where your audience is most active.
How does the process work?
We start with a discovery call to learn about your business and goals. From there, we develop a customized strategy, create a plan, begin producing content, and continue optimizing based on performance.
Can I book just a consultation?
Absolutely. If you’re looking for expert guidance without ongoing management, our one-on-one consulting sessions provide personalized advice, strategy, and actionable next steps.
Do I need to provide ideas for content?
Not at all. We handle brainstorming, planning, and creative direction. Of course, if you have ideas or promotions you’d like to feature, we’ll happily incorporate them.
Do you provide analytics and reports?
Yes. For ongoing management clients, we provide regular performance reports so you can see what’s working, what’s improving, and where we’re focusing next.
What makes Digital and the City different?
We believe great marketing starts with understanding your business. Rather than using one-size-fits-all strategies, we create thoughtful, personalized marketing that reflects your brand, connects with your audience, and supports long-term growth.
